Customer Service Representative (Spanish-speaking)

Customer Service - Chisinau, Strada Alexandru Bernardazzi

Company Description

ATD TECHNOLOGIEIS is an IT company that was established in 2019 and despite the fact that it is quite young in the information technology industry, it already has the status of a resident of the information technology park “Moldova IT Park".

All the main resources of the company "ATD TECHNOLOGIEIS" S. R. L. are aimed at servicing and technical support of the well-known European company AUTODOC GMBH, whose central office is located in Berlin (Germany). Today, AUTODOC GMBH is represented in 26 European countries and, in particular, is an expert in the sale of auto parts through an online store where you will find a wide selection of high-quality products for all brands and models of cars. (https://www.autodoc.de/)

Our goal # 1 is to take care of the customers of AUTODOC GMBH. We are interested in long-term cooperation with them and a team of professionals helps us in this, of which YOU can become a part!

Job Description

  • Answer customer questions by phone, chat, mail
  • Provide information to the client on products, prices, working conditions and company shares
  • To assist the client in placing an order
  • Work with customer requests, complaints
  • WITHOUT cold calls and customer search

Qualifications

  • Communicate freely and speak Spanish
  • Knowledge of the Russian language at an average level
  • Be able to control emotions when working with different types of clients
  • Show empathy and a sincere desire to help customers
  • Be ready to learn a large amount of information

Additional Information

We offer

  • Free training
  • Pleasant working environment
  • The possibility of long-term employment
  • Time-based salary
  • Competitive package of rewards and benefits
  • The possibility of promotion
  • Full social package
  • Work schedule: flexible office in the city center

 

publication